Information We Gather and Why We Need It
When you open an account with ku9, we collect your mobile number, email and the wallet details you provide — bKash, Nagad or Rocket account references — so we can verify deposits and process withdrawals. We log your device type, browser and IP to detect unusual
-
1
login attempts and keep your account secure. We also track which games you open and how long you play, strictly to personalise the lobby and show you relevant tables or slot titles like Chittagong Lucky Slots or Crash Bangladesh Arena. We never sell your data to
-
2
third parties. We share transaction records with payment processors only to complete your deposits and withdrawals, and we may disclose account information if required by law in eligible regions. Cookies help us remember your login state and language preference across sessions; you can disable them in
-
3
your browser, though some features may stop working. Data retention follows our internal schedule: active account records stay live; closed accounts are anonymised after the period required for dispute resolution and compliance. If you want to review, update or delete your data, contact our support team
-
4
through the channels listed below. This policy applies where ku9 is accessible under local law; availability depends on your jurisdiction and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.